Our Privacy Commitments at a Glance
778go is built on the principle that player data belongs to the player. These six points summarize how that principle shapes our data practices — the full legal text follows below.
RA 10173 Compliance
778go processes all player personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC) of the Philippines.
No Data Selling
778go does not sell, rent, or trade your personal data to any third party for commercial marketing purposes — full stop. Your information is used solely to operate and improve the 778go platform and to fulfill our legal obligations as a gaming operator.
SSL Encryption on Everything
Every session on the 778go platform — login, game play, deposit, withdrawal — is protected by SSL/TLS encryption. Data in transit between your device and our servers is encrypted to industry-standard specifications at all times.
Minimum Data Collection
778go collects only the personal data that is necessary to provide the service, verify your identity, process payments, and comply with applicable Philippine gaming and financial regulations. We do not collect data speculatively or beyond what the stated purposes require.
Player Control
You have meaningful rights over your 778go data — including the right to access, correct, object to, and request deletion of your personal information. These rights are exercisable at any time by contacting the 778go Data Privacy Officer through the support channel.
Clear Retention Limits
778go retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by Philippine law. Once the retention period has lapsed and no legal obligation requires continued retention, data is securely deleted or anonymized.
1 Introduction
This Privacy Policy ("Policy") describes how 778go ("778go," "we," "us," "our") collects, uses, discloses, stores, and protects the personal data of individuals ("you," "your," "Player") who access or use the 778go online gaming platform at https://778go.cam, including all associated games, services, and features.
778go is committed to protecting the privacy and personal data of every Filipino player on the platform. We recognize that trust is the foundation of the relationship between a gaming operator and its players, and we take our obligations under Philippine data privacy law seriously.
By registering an account or using any feature of the 778go platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please do not register an account or use the platform.
Note: This Policy should be read together with the 778go Terms & Conditions and Responsible Gaming Policy, both of which are available in the footer links of every page on this website.
2 Who We Are — Data Controller
For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, 778go is the personal information controller ("PIC") in respect of all personal data collected and processed through the 778go platform.
As the personal information controller, 778go determines the purposes and means of processing your personal data and is responsible for ensuring that processing is conducted lawfully, fairly, and transparently in accordance with applicable Philippine law.
If you have questions about how 778go handles your personal data, you may contact our Data Privacy Officer (DPO) as detailed in Section 13 of this Policy.
3 Personal Data We Collect
3.1 Data You Provide Directly
When you register an account, verify your identity, make deposits, or contact 778go support, you provide us with personal data including:
- Full legal name and date of birth;
- Philippine mobile number and email address;
- GCash wallet number, PayMaya account details, or bank account information used for transactions;
- Government-issued identification document details (e.g., Philippine National ID, passport, driver's licence) provided during identity verification;
- Self-reported information provided when using responsible gaming tools, such as voluntary income declarations associated with spending limit requests;
- Communications you send to the 778go support team via live chat or email.
3.2 Data Collected Automatically
When you access and use the 778go platform, we automatically collect certain technical data, including:
- IP address and approximate geographic location (province or city level — e.g., Metro Manila, Cebu City, Davao City);
- Device type, operating system, and browser version;
- Session timestamps, login history, and game activity logs;
- Transaction history, including deposit amounts, withdrawal requests, wagering activity, and bonus use;
- Cookie and similar tracking technology data, as described in Section 7.
3.3 Data from Third Parties
778go may receive personal data about you from third-party sources in limited circumstances, including:
- Payment processors (GCash, PayMaya, BPI, BDO, Metrobank) confirming the status and outcome of transactions;
- Identity verification service providers used to validate government-issued identification documents;
- Fraud prevention and anti-money laundering screening services.
Minimum Collection Principle: 778go collects only what is necessary. We do not collect sensitive personal information (as defined under RA 10173) beyond what is strictly required for age verification and identity confirmation purposes.
4 How We Use Your Personal Data
778go uses the personal data we collect for the following purposes:
| Purpose | Description |
|---|---|
| Account management | Creating and maintaining your 778go account, processing login authentication, and managing account settings and preferences. |
| Identity verification | Verifying that you meet the 21+ age requirement and confirming your identity in compliance with applicable Philippine regulations. |
| Payment processing | Processing GCash, PayMaya, and bank deposits and withdrawals in Philippine Pesos, including transaction verification and dispute resolution. |
| Regulatory compliance | Meeting obligations under applicable Philippine gaming regulations, anti-money laundering laws, and financial reporting requirements. |
| Responsible gaming | Administering deposit limits, loss limits, self-exclusion requests, and monitoring play patterns for indicators of problem gambling behaviour. |
| Fraud prevention | Detecting, investigating, and preventing fraudulent activity, unauthorized account access, collusion, and bonus abuse on the platform. |
| Customer support | Responding to queries, complaints, and support requests submitted via live chat or email. |
| Platform improvement | Analyzing aggregated, anonymized usage data to improve game performance, navigation, and the overall player experience on 778go. |
| Communications | Sending transactional notifications (account activity, payment confirmations, security alerts) and, where you have consented, promotional communications about 778go offers. |
5 Legal Basis for Processing
Under the Data Privacy Act of 2012, 778go processes your personal data on the following lawful bases:
- Contractual necessity: Processing required to enter into and perform the account agreement with you, including account management, payment processing, and provision of gaming services.
- Legal obligation: Processing required to comply with applicable Philippine laws, including anti-money laundering regulations, gaming operator obligations, and tax reporting requirements.
- Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improving the quality of the 778go service, where those interests are not overridden by your data protection rights.
- Consent: Where we rely on consent as a legal basis — for example, for sending promotional marketing communications — you may withdraw that consent at any time by contacting the 778go support team or adjusting your communication preferences in your account settings.
6 Data Sharing & Disclosure
6.1 Service Providers
778go shares personal data with carefully selected third-party service providers who process data on our behalf and under our instructions. These providers include:
- Payment processors and e-wallet operators (GCash / Maya, BPI, BDO, Metrobank) — for deposit and withdrawal processing;
- Identity verification providers — for document validation and age verification;
- Licensed game providers whose titles are available on the 778go platform — limited to session data necessary for game operation;
- Cloud hosting and infrastructure providers — for secure data storage and platform operation;
- Customer support platform providers — for live chat and ticket management.
All service providers are contractually required to process personal data only for the specified purposes and to maintain appropriate security standards.
6.2 Regulatory Disclosure
778go may be required to disclose personal data to Philippine regulatory and law enforcement authorities in the following circumstances:
- Compliance with a valid court order, subpoena, or legal process;
- Reports to the Anti-Money Laundering Council (AMLC) as required under Republic Act No. 9160 (Anti-Money Laundering Act) and its amendments;
- Reporting obligations to applicable gaming regulatory bodies;
- Investigations into suspected fraud, financial crime, or other illegal activity.
No Selling of Data: 778go does not sell, rent, or commercially license your personal data to any third party for their own marketing or commercial purposes. Any data sharing is strictly for the purposes outlined in this section.
7 Cookies & Tracking Technologies
7.1 What Are Cookies
Cookies are small text files placed on your device by the 778go platform when you visit the website. They allow the platform to recognize your device, remember your preferences, maintain your session, and collect aggregated analytics data about how the platform is used.
7.2 Types of Cookies Used
- Strictly necessary cookies: Essential for the operation of the 778go platform, including maintaining your login session and securing transactions. These cannot be disabled without impairing the service.
- Functional cookies: Remember your preferences (such as language settings and responsible gaming display options) to provide a more personalized experience.
- Analytics cookies: Collect anonymized, aggregated data about how players navigate and use the platform, used to improve performance and user experience.
- Security cookies: Support fraud detection and account security functions, including recognizing trusted devices at the 778go Login stage.
7.3 Managing Cookies
You may control cookie settings through your browser preferences. Note that disabling strictly necessary cookies will affect the functionality of the 778go platform, including the ability to maintain a logged-in session. Most modern browsers — including Chrome Mobile (common on Globe and Smart Android devices in the Philippines) and Safari on iOS — provide accessible cookie management options in their settings menus.
8 Data Security
778go implements a range of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:
- SSL/TLS encryption on all data transmitted between your device and 778go servers, including during login, game sessions, and payment transactions;
- Encrypted storage of sensitive personal data and payment information at rest;
- Access controls that limit access to personal data to authorized 778go personnel on a strict need-to-know basis;
- Two-factor authentication options for player accounts, reducing the risk of unauthorized account access;
- Regular security monitoring and penetration testing of the platform infrastructure;
- Incident response procedures in the event of a suspected data breach, including notification processes in accordance with NPC requirements under RA 10173.
While 778go takes all reasonable technical precautions, no data transmission or storage system can be guaranteed to be 100% secure. Players are reminded to maintain the security of their own account credentials and to log out of the platform on shared devices, as described in the 778go Terms & Conditions.
Security Incident Notification: In the event of a personal data breach that is likely to result in harm to you, 778go will notify affected players and, where required, the National Privacy Commission (NPC) within the timeframes prescribed by RA 10173 and the NPC's breach notification guidelines.
9 Data Retention
778go retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to the following guidelines:
- Active account data: Retained for the duration of your active 778go account relationship, plus a period of five (5) years following account closure, in compliance with applicable Philippine financial record-keeping obligations.
- Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required under Philippine anti-money laundering regulations.
- Identity verification documents: Retained for the duration of the account relationship plus five (5) years following account closure.
- Support communications: Retained for three (3) years from the date of the relevant interaction, to allow for the resolution of any subsequent disputes or complaints.
- Analytics data: Anonymized and retained indefinitely for platform improvement purposes; anonymization is performed within 12 months of collection.
Upon expiry of the applicable retention period, personal data is securely deleted from 778go systems or permanently anonymized. Where deletion is not technically feasible (for example, data in backup archives), 778go will isolate the data and protect it from further processing until deletion is possible.
10 Your Data Rights
Under the Data Privacy Act of 2012, as a data subject, you have the following rights in respect of your personal data held by 778go. All rights may be exercised by contacting the 778go Data Privacy Officer as described in Section 13.
Your Data Rights Under Philippine Law
Republic Act No. 10173 gives every Filipino data subject meaningful rights over their personal information. Here is what those rights mean for your 778go account specifically.
Right to Access
You have the right to request confirmation of whether 778go holds personal data about you and, if so, to receive a copy of that data and information about how it is being processed.
Right to Rectification
If any personal data held by 778go about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update certain account details directly from your account settings.
Right to Erasure
Subject to our legal retention obligations, you have the right to request deletion of your personal data from 778go systems. Erasure requests will be assessed against applicable legal retention requirements.
Right to Object
You have the right to object to the processing of your personal data for purposes based on legitimate interests, including profiling. You may also object to receiving marketing communications at any time.
Right to Block or Restrict
You have the right to request that 778go restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
Right to Complain
If you believe 778go has not handled your personal data in accordance with RA 10173, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
11 Minors & Age Protection
The 778go platform is strictly intended for adults aged 21 years and above. 778go does not knowingly collect, process, or retain personal data relating to individuals under the age of 21. Age verification is a required step in the account registration process, and 778go reserves the right to request documentary evidence of age at any point during the account relationship.
If 778go becomes aware that personal data has been collected from an individual under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on 778go using incorrect age information, please contact our Data Privacy Officer immediately at [email protected].
Parents and guardians are encouraged to make use of device-level parental controls to prevent minors from accessing online gaming platforms. 778go supports responsible adult supervision in the digital environment.
12 Changes to This Privacy Policy
778go may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable Philippine law. When material changes are made, we will notify registered players via the email address associated with their 778go account and display a prominent notice on the platform at login.
The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Policy periodically. Your continued use of the 778go platform after a Policy update constitutes your acceptance of the revised terms. If you do not agree with a material change, you may request account closure in accordance with the account management provisions in the 778go Terms & Conditions.
Where required by the National Privacy Commission or applicable law, material amendments to this Policy that affect the basis on which we process your data will be subject to renewed consent prior to taking effect.
13 Contact & Data Privacy Officer
778go has appointed a Data Privacy Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you wish to exercise any of your data rights described in Section 10, or if you have any questions, concerns, or complaints regarding 778go's data practices, you may contact the DPO through the following channels:
- Live Chat: Available 24/7 directly on the 778go platform. Indicate that your query relates to a data privacy matter and the support team will route it to the DPO. Average initial response time is under 5 minutes.
- Email: [email protected] — Please include "Data Privacy Request" in the subject line of your email to ensure prompt routing to the DPO team.
778go will respond to data rights requests within fifteen (15) calendar days of receipt, in accordance with the timelines prescribed by the Data Privacy Act of 2012. Where additional time is required to fulfil a complex request, we will notify you within the initial 15-day period and provide an estimated completion date.
NPC Complaints: If you are not satisfied with 778go's response to a data rights request or privacy complaint, you have the right to escalate your concern to the National Privacy Commission (NPC) of the Philippines at privacy.gov.ph. The NPC is the independent government body responsible for enforcing RA 10173.
Your Data is Safe at 778go
We've built 778go on the twin foundations of fair play and player trust. Your personal data — like your GCash balance — stays protected, used only to give you the best gaming experience in the Philippines.
Play at 778go